Nov 4, 2026
These terms apply to everyone who uses proaddiction.co.uk or buys from Proaddiction UK. Please read them before you order.
1. About us and these terms
proaddiction.co.uk is run by E-Go Hair Ltd, trading as Proaddiction UK, the official UK distributor of ProAddiction professional hair products.
- Registered in: England and Wales, company number: 07203466
- Registered address: 101 Margate Road, Ramsgate, Kent, CT11 7SU
- VAT number: GB994784053
- Email: sales@proaddiction.co.uk · Phone: 01843599733
In these terms, “we” and “us” means Proaddiction UK. “You” means the person or business using the site or placing an order. A consumer is someone buying for personal use; a trade customer is a salon, stylist or other business buying through a trade account. Some sections apply only to one or the other, and say so.
By placing an order you agree to these terms. Our Privacy Policy and Refund Policy also apply.
2. Using the website and professional products
You may use this website for personal browsing and, if you’re a professional, for running your trade account. You must not misuse it: no hacking, scraping, spam, or uploading anything unlawful or harmful.
Professional-only products. The ProAddiction smoothing and straightening treatments are sold only to qualified hair professionals. Before supplying them we may ask for proof of qualification or ProAddiction certification, and we may refuse or cancel an order if this isn’t provided. Home-care products (Hydrating Shampoo, Conditioner and Mask) are available to everyone.
Professional products must be used only by trained stylists, following the manufacturer’s instructions and your ProAddiction training, including any skin or strand tests they require. You are responsible for consultations with your own clients and for using the products safely in your salon.
Product pictures and descriptions are for guidance. Packaging may change from time to time, and colours may look slightly different on screen.
3. Orders, prices and payment
- Placing an order. Your order is an offer to buy. We’ll email to acknowledge it, but the contract is only formed when we email to confirm dispatch.
- When we may decline. We may decline or cancel an order, for example if an item is out of stock, a price was clearly listed in error, we can’t verify professional status, or we suspect fraud. If we cancel after taking payment, we refund you in full.
- Prices. Prices are in pounds sterling and include VAT at the current rate for consumers. Trade prices are shown excluding VAT, with VAT added at checkout or on your invoice. Delivery charges are shown before you pay.
- Price errors. If we discover a pricing mistake before dispatch, we’ll contact you so you can confirm the order at the correct price or cancel it.
- Payment. We accept debit and credit cards, Apple Pay, Google Pay and PayPal through our secure payment providers. Payment is taken when you place your order, unless you have agreed credit terms on a trade account.
- Promotions. Discount codes and offers can’t be combined unless we say so, have no cash value and may end at any time.
4. Delivery
We deliver to addresses in the United Kingdom only, including Northern Ireland.
| Service | Delivery time | Cost |
|---|---|---|
| Standard | 2–4 working days | £3.95 |
| Next working day (order by 1pm) | Next working day | £5.50 |
| Trade orders | 1–3 working days | Free over £70 ex VAT |
Delivery times are estimates, not guarantees. If your order is late by more than 10 working days, contact us and we’ll trace it or send a replacement.
The goods become your responsibility once they’re delivered to the address you gave, or to someone at that address. Ownership passes to you once we’ve received full payment. Please check your order on arrival and tell us about any damage within 2 working days.
5. Cancellations, returns and faulty goods
Consumers: your right to cancel. Under the Consumer Contracts Regulations 2013, you can cancel an online order within 14 days of receiving it, without giving a reason. Email sales@proaddiction.co.uk to tell us, then return the goods within 14 days of telling us. We’ll refund the price and standard delivery within 14 days of receiving the goods back (or proof you’ve sent them).
For health and hygiene reasons, this right does not apply to sealed haircare products once the seal is broken or the product has been used. You pay the cost of returning goods you’ve changed your mind about.
Faulty, damaged or incorrect goods. If something arrives faulty, damaged or not as described, contact us with your order number and a photo. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days, or ask for a repair or replacement after that. We’ll cover return postage for faulty items.
Our Refund Policy explains how to send items back. Trade customers are covered by section 6 instead.
Nothing in these terms affects your statutory rights.
6. Trade accounts
This section applies to salons, stylists and other businesses with a Proaddiction UK trade account.
- Eligibility. Trade accounts are for qualified hair professionals and salon businesses in the UK. We approve applications at our discretion and may ask for proof of qualification, certification or business details.
- Trade prices are confidential to account holders and must not be shared or advertised.
- Payment terms: payment at checkout, unless we agree credit terms with you in writing. Overdue invoices may be charged statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, and we may pause your account until they’re paid.
- Reselling. You may resell ProAddiction home-care products to your clients in your salon and online with our written approval. You may not resell professional treatment products to non-professionals, or list ProAddiction products on marketplaces such as Amazon or eBay without our written approval.
- Brand use. You may use the ProAddiction name and the logos and images we supply to promote your ProAddiction services, following any brand guidelines we give you. You must not alter the logos or suggest you are an official distributor.
- Returns. Trade returns follow the trade section of our Refund Policy. The consumer 14-day cancellation right does not apply to business purchases.
- Closing an account. We may suspend or close a trade account if these terms are breached, invoices go unpaid, or products are misused.
7. Training and education bookings
- Booking. A place on a training or certification day is confirmed once we receive payment or a deposit of £10.
- Cancelling. You can cancel and get a full refund up to 14 days before the course. Between 14 and 7 days before, we refund 50%. Within 7 days, no refund is due, but you can transfer your place to a colleague or a later date for free.
- Our changes. If we have to cancel or move a course, we’ll offer another date or a full refund.
- Certification. Certification is awarded at the trainer’s judgement once you’ve completed the course and any assessment. It confirms training, not your general qualifications or insurance.
- Your responsibilities. You must hold suitable insurance for the services you offer, and follow ProAddiction’s instructions when using the system on clients.
8. Liability, intellectual property, law and contact
Our liability. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that wasn’t foreseeable, or for results caused by products being used against the manufacturer’s instructions or without proper training.
- Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.
- For trade customers, we are not liable for loss of profit, business or opportunity, and our total liability for any order is limited to the price paid for that order.
Intellectual property. ProAddiction names, logos and product images belong to ProAddiction or its licensors and are used by Proaddiction UK as the official UK distributor. Website text, photos and design belong to us or our licensors. You may not copy them for commercial use without written permission, except as allowed for trade customers in section 6.
Events outside our control. We’re not responsible for delays caused by events beyond our reasonable control, such as courier failures, strikes, severe weather or supply problems. We’ll tell you as soon as possible and you may cancel for a refund if the delay is long.
Changes to these terms. We may update these terms from time to time. The version on the website when you place your order applies to that order.
Law and disputes. These terms are governed by the law of England and Wales. If you’re a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts. If you have a complaint, please contact us first so we can try to resolve it.
Contact. Email sales@proaddiction.co.uk, call 01843599733, or write to ProAddiction, 101 Margate Road, Ramsgate, Kent, CT11 7SU.